Act Fibernet - How to change or downgrade your plan

Many customers of ACT Fibernet have no idea how to downgrade their plans. 

I'm here to clear up any confusion -

YOU CANNOT DOWNGRADE YOUR PLAN. YOUR ONLY OPTION IS TO CANCEL THE CONNECTION AND MOVE TO ANOTHER PROVIDER.

I hope this has been helpful for you. If you want more information, you can try the same things I did:

Call customer care, nobody answers. When they finally do, they ask you to send an email to helpdesk.chn@actcorp.in, or helpdesk.blr@actcorp.in, etc. You'll get an auto responder saying they'll revert in 24 hours and nothing else. You can send multiple reminders for months, and send escalation emails to nodalofficer.tn@actcorp.in, appellate.authoritytn@actcorp.in etc. They won't respond either.

I'm on the ACT Incredible plan, here are the plans for reference:

Let's say you want to downgrade to ACT Lightning and you decide to use their app to do so, here are the steps:




So if you want to get locked into a plan forever, get an ACT Fibernet connection now. The only way is up, until they clean up their...



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